You receive e-mail on "yourname@customername.com" in a mail client such as Outlook. You want this e-mail to arrive in Carerix as well. In order to do this you first read the wiki page E-Mail settings you still receive errors e.g. the e-mail bounced and you wonder what is wrong, read on.

Cause

You are not using the Carerix e-mail address.

Background

Each Carerix user has 2 e-mail addresses:

By definition, the Carerix e-mail address is loginname@companyname.mail.carerix.net . E-mail sent to any other address might arrive in a mail client like Outlook, but not in the Carerix application.

Solution

Send e-mail to loginname@companyname.mail.carerix.net.

Assume your user name (= login name) is "johnsmith" and the name of your company "smithrecruitment".
The correct Carerix e-mail address will be ''johnsmith@smithrecruitment.mail.carerix.net''

Remarks

Take into account the Carerix e-mail address changes when a user name is changed.

Assume you change your user name from "johnsmith" to "jsmith".

The address ''johnsmith@smithrecruitment.mail.carerix.net'' will then no longer function.
The correct address will be jsmith@smithrecruitment.mail.carerix.net

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