Under special circumstances, Carerix will respond slow or not at all. This can be caused by a network that does not perform well.
To check the quality of the network, follow the instructions below.

Microsoft OneDrive

If you use Microsoft OneDrive, the cloud storage of Microsoft, then shut this down temporary for the whole office and watch if the situation changes. It can occur that OneDrive uses so much capacity of your network that there isn't any capacity left for Carerix to use.

Install WinMTR

  1. WinMTR is a small program that you can download from this location: Sourceforge. Installing comprises no more than "unzipping" the file and starting the program winmtr.exe.
  2. Enter the following value for 'host': res.carerix.netClick [Start].
    - WinMTR checks the quality of the 'route' network packets travel from your PC to our server. Every line shows the time required to reach one of the 'hops' in the route.
    - Of interest are the times in the columns "Avrg" en "Worst": Above 200 ms, the delays will become noticable.
    - Also important are the values under 'Loss %'. If the loss exceeds 1%, Carerix might not respond occasionally.
  3. When the column 'Sent' reaches 500: Click [Copy text to Clipboard].
  4. Open a new message and use Crtl-V to paste the results into the message.
  5. Send the message, including these results and a description of the situation to our Customer Success Team.

Rule of thumb

  • The first couple of lines are about the internet connection of your computer/office
  • The last two lines are about the hosting environment of Carerix
  • the lines "in the middle" are about the "internet highway" in between

WinMTR under Mac OS-X

There's a MacOS version of MTR as well

Basic instructions for OS X

  • Download the tool from this page (mtr-0.82.pkg.zip (62.09 KB))
  • Unpack the zip file by clicking it, and install the program

Use the tool as follows:

  1. Open Finder, go to applications > Utilities, open "Terminal"
    Tip: type Cmd+Space, at the top-right, type "terminal", and click the result
  2. In Termal, type: mtr deb4.carerix.net and press Enter
  3. A table will appear with numbers that update themselves, let it run for 5 minutes
  4. Make a screenshot with Shift+Alt+Cmd+3
  5. In Terminal, type q, the table with disappear
  6. Send the screenshot to our Customer Success Team.

You can also try to preform a Speedtest.
Keywords : UD-1775

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