You want to make an export of thousends of files.

When you see thismessage : "No instance available"

Solution

When you see the message "No instance available", this tells you that the amount of files is to high to for the export

Method

You use the Lastname to create a smaller list by splitting the export ( not more then 2000 records).

How to do this 

  1. Make a Selection Candidates/Contacts;
  2. Add to the search rule
    Lastname | starts with | a b c
    The list of recors will be smallen now, send the e-mail or export the records.
  3. Repeat this for :
    Lastname | Starts with | d e f g h i

The exact number of files you can export with the export action is not to say on forehand.
2000 is  guideline, i some cases the system is able to handle a bit more, in some cases less, depends on how many data must be retrieved

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