Based on our experience with numerous implementations we have made the following overview of important things to keep in mind in order to ensure a smooth and successful implementation process:
Difference between the roles of the administrator and key users
In some implementation projects we differentiate between administrators and key users
In terms of their level of knowledge about Carerix both roles are the same
The only difference is that the key users are a somewhat more familiar with the processes within the whole organization whereas the administrators can often be lead recruiters who are well aware of the processes of their own department but not necessarily of the whole organization
Depending on the project size, scope and complexity you will advise together with your project manager how many key users and administrator should be involved
Choose your administrators / key users wisely
Please find below a description of the role of the administrator
Availability during the whole implementation but also afterwards
Affinity with IT
Knowledge and understanding of not only team but also organizational processes
Workload should be manageable with job requirements
Ambassador of Carerix during and after the implementation
Positively critical on organizational processes
Authorized to make decisions or capable to demand decisions from the steering committee
In some cases the administrator should be capable of training his/her colleagues after having followed the Carerix train-the-trainer workshop
Make sure the end users and administrators are present during the training
The training is crucial for the success of the implementation but also the optimal usage of the system
It is not a good idea to plan the training in a week when most of your key or end users are on holiday
Please ensure that the persons with the most critical roles are available during the whole training and not only parts of the day
If that is not the case please discuss the possibilities to reschedule the consultant's visit together with your project manager or at least agree on a way to educate the absent users
Plan enough time for configuration and project coordination
The introduction of a new software is a time and energy consuming process
Make sure that the key users / administrators have enough time to configure the application
You will need to schedule time with the Carerix project manager in order to discuss the planning
Take into account that there will be also time for internal discussions
When Carerix is in operational use the administrator should have time for questions coming from the end users
Prepare for the consultant's visit
Familiarize yourself with the program of the consultant's visit
Check out the preparation check list for the consultant's visit
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Keywords: UD-2122