To solve a problem in Carerix, it can help to delete the temporary files (cache) of the browser. Symptoms can be:

  • Appointment date is not right
  • The menu on the left is not correct
  • Expanding menu's doesn't work
  • Lists aren't right
  • You see a error message that keeps repeating
  • A problem occurs on your computer, but not on the computer of your colleague.

Method

  1. Log out and close all tabs/windows
  2. Open a empty tab
  3. Delete all temporary files:
    - Key combination Ctrl+Shift+Delete (Keep Ctrl and Shift pressed, then click Delete)
    - For Google Chrome, make sure that 'From first use' is selected.
    - Click 'Delete'
  4. Close your browser and login in Carerix (make sure you use: https://

Mac OSX

  • For Safari on Mac: Command+Option+E
  • For Chrome on Mac: Command+Shift+Delete
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